Plsql Developer at Rxadvance
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Customer Support Role (1-6 yrs)
Responsibilities :
- Manage Inbound& Outbound calls and customer service enquiries
- Management and resolve customer complaints
- Identifying customers- needs, clarify information, research every issue and providing solutions
- Following call centre - scripts- when handling different topics
- Work with the team to resolve issues with good aptitude
- Maintain and prepare activity reports.
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
Requirements :
- Previous experience in a customer support role.
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
-Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Mandatory Skills/Experience :
- Excellent communication skills (written and verbal)
- American accent would be preferable
- Must have healthcare experience
- Candidates must be willing to work in Voice process.
- Willing to work in rotational shifts.
- Candidates applying for Process Executive should have 2+ years of experience in International voice process.
Benefits :
- Competitive salary at par with the best in the industry.
- Flexible and employee friendly environment
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