MIS Executive at Assignedge
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Customer Support Role (1-5 yrs)
Location : Mumbai.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues, complaints, and concerns with empathy and efficiency.
- Escalate complex issues to the appropriate department for resolution.
- Document customer interactions and transactions in the company's database.
- Collaborate with other departments to ensure a seamless customer experience.
- Stay up-to-date on product knowledge and industry trends.
- Participate in training sessions to enhance customer service skills.