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20/11 Dashrath
MIS Executive at Assignedge

Views:39 Applications:13 Rec. Actions:Recruiter Actions:0

Customer Support Role (1-5 yrs)

Mumbai Job Code: 300709

Customer support

Location : Mumbai.

Responsibilities :

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

- Provide accurate information about products, services, and company policies.

- Resolve customer issues, complaints, and concerns with empathy and efficiency.

- Escalate complex issues to the appropriate department for resolution.

- Document customer interactions and transactions in the company's database.

- Collaborate with other departments to ensure a seamless customer experience.

- Stay up-to-date on product knowledge and industry trends.

- Participate in training sessions to enhance customer service skills.

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