HR Team Lead at Lyros Technology Pvt Ltd
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Customer Support Role (1-5 yrs)
Customer Service Representative Responsibilities :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements :
- 12th Grade, Graduation or Post Grad
- Comfortable using computers.
- Experience working with customer support.
- Good Comms Skills
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