Customer Support Role (1-2 yrs)
The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.
Inbound Calls: Executive will receive the calls at the DCS call center and respond to the queries of the distributors or raise ticket as per the severity of the calls.
Outbound Calls: Executive will out call distributor as part for retention activities - Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.
Backend support - Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.
Verify the documents of the distributors uploaded as per the KYC policy.
Good Communication skills, Language Proficiency English + any 2 languages (Hindi, South Indian) Good Computer skills - MS Office.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
