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13/05 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:38 Applications:18 Rec. Actions:Recruiter Actions:15

Customer Support Role (0-5 yrs)

Asia Job Code: 325334

Customer Support (Chinese - English Speaking)

- Flexible working options

- Opportunity to make a positive impact

- Work alongside & learn from best in class talent

- Our client is a modern, mobile-optimized website builder that's extremely easy to use. Our client mission is to give everyone the power to unleash their individuality.

The Job :

Your responsibilities will include :

- Provide professional and friendly service through our email and live-chat channels.

- Help others and be able to stay calm under pressure.

- Translate client's product into Chinese.

- Be given the tools to do so easily, and you translate regularly, and moderate others' translations.

Ideal Candidate :

This project requires :

- Customer support experience in a fast-paced environment

- Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region

- Should love making customers happy

- Should have the ability to assess each customer's issues

- Knows how to deal with difficult customers/clients

- Has good analytical and problem-solving skills

- Has good accurate records keeping

- Must be a good team player

- Can work with minimal supervision

- Ability to prioritize and multitask

- Knowledge of Domains, SEO, and Analytics is a plus

- Must be able to work remotely and full-time (at least 40 hours per week)

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