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26/09 Swatee Paithankar
Founder at Benchire

Views:437 Applications:165 Rec. Actions:Recruiter Actions:2

Customer Support Role (0-4 yrs)

Bangalore Job Code: 293411

Responsibilities :

- Communicating with customers through various channels (email/chat/phone/social media reviews).

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Actively listening to, promptly acknowledging and resolving customer inquiries and complaints.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Keeping yourself updated on company products to effectively manage customer queries.

Requirements :

- Excellent verbal & written communication skills

- Willing to take ownership and grow

- Empathetic, organized, problem solver

- Active listener with the ability to stay calm when customer is stressed

- 6 months to 3.5yrs of experience working in customer support roles

- Graduates/ MBA or equivalent

- Open to work in shifts (rotational day and night shifts)

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