Sales Representative at Client of Techno Wise
Views:12 Applications:4 Rec. Actions:Recruiter Actions:1
Customer Support Role (0-2 yrs)
"Experienced Customer Support Representative Seeking New Opportunities"
- 5 days - Day Shift
- Excellent Communication
Company strength: 100+
Interested ? Contact: 7990937820-Kishita Agrawal
Responsibilities
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirements and skills :
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Good communication and presentation skills
- Ability to multi-task, prioritize, and manage time effective
