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29/03 Kishita Agrawal
Sales Representative at Client of Techno Wise

Views:12 Applications:4 Rec. Actions:Recruiter Actions:1

Customer Support Role (0-2 yrs)

Ahmedabad Job Code: 319280

"Experienced Customer Support Representative Seeking New Opportunities"

- 5 days - Day Shift

- Excellent Communication

Company strength: 100+

Interested ? Contact: 7990937820-Kishita Agrawal


- Manage large amounts of incoming phone calls

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

Requirements and skills :

- Proven customer support experience

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Customer orientation and ability to adapt/respond to different types of characters

- Good communication and presentation skills

- Ability to multi-task, prioritize, and manage time effective

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