HR Intern at GigForce
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Customer Support Role (0-2 yrs)
On Demand (Gig) Staffing Platform - Creating the new Future of Work Globally.
We are a gig/on-demand staffing company. Chasing a trillion-dollar market globally and getting everyone ready for the future of work. There are more than 400 Mn workers in India but only a few (not even 20%) have access to quality skilling, education, or even opportunities. Well-funded by leading angel investors and venture capitalist firms. Led by Ex- Microsoft and Ex Teamlease, IIT Kanpur and ISB graduates who have deep expertise in this domain and technology. If mobile tech products and disruption of existing businesses through this technology excite you, Gig4ce is the place to be.
Type of employment: Customer Support Executive - Email Blended.
Nature of a job : Customer Support (Email Blended)
Timings : Preselected schedule by consultant of 8 hrs, between 9am to 9pm anytime (Schedule adherence is a must)
Job Description :
- Mandatory 8 hours of login time including productive call handling time and Idle time and at least 25 working days in the month.
- Respond promptly to customer inquiries both on call and email response
- Resolve customer complaints
- Know the products inside and out so that you can answer queries and resolve complaints - Process orders, forms, applications, and requests
- Keep records of customer interactions, transactions, comments and complaints
- Maintain positive, empathetic and a professional attitude towards customers at all times - Ensure customer satisfaction and provide professional customer support
- Minimum qualification is Graduation (should hold a valid full time Graduation certificate) - English & Hindi languages (proficiency in both languages is a must)
- Must have a Laptop or a Computer (good working condition)
- Genuine Windows 10 home addition and above is mandatory
- Minimum 4GB RAM
- Minimum 200 - 500 GB hard drive
- Android mobile phone (preferably a latest version)
- High speed internet connectivity (preferably Broadband/Wifi)
- Fresher or Experienced, any field welcome, should be 18+