Job Title: Customer Support

Job Description:

- Communicate with customers to understand their needs and expectations for the event.

- Assist customers in the registration process and provide necessary information about the event logistics.

- Address customer inquiries and concerns promptly and professionally.

- Collaborate with internal teams to coordinate logistics for customer events.

- Ensure all necessary materials and resources are prepared and available for the event.

- Troubleshoot and resolve any issues that may arise during the event.

- Serve as the primary point of contact for customers during events.

- Provide on-site support and assistance to ensure a smooth and enjoyable experience.

- Address any customer concerns or technical issues promptly.

- Gather feedback from customers regarding their event experience.

- Document and analyze feedback to identify areas for improvement.

- Work with internal teams to implement changes and enhancements based on customer feedback.

- Assist customers with technical issues related to event platforms and tools.

- Collaborate with the technical support team to troubleshoot and resolve issues.

Qualifications:

- Excellent interpersonal and communication skills.

- Strong organizational and multitasking abilities.

- Ability to work independently and as part of a collaborative team.

Education and Experience:

- Bachelor's degree in a related field or equivalent work experience.

- Previous experience in customer support, event coordination, or a related role is preferred.