Customer Support Role (0-1 yrs)
Customer Support Representative - English Hindi Telugu
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Fluent in written and spoken Bengali, English and Hindi.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Should have Laptop or PC(at least i3 processor & 8GB RAM) to work from home.
- Candidate comfortable with Morning shift, Day shift and Night shift
- Freshers and Experienced both can apply