On spot offer for customer support representative ( International Voice Process ) :

Position : Customer Support Representative

Job location : Bangalore

Exp : 1 - 5 yrs

Relevant Exp : 1+ yrs in International voice process.

Job process : UK Shift

Qualification : 10+2/10+3 is fine

Saturday rotational off, Sunday weekly off.

Domain : Banking/Mortgage,Finance

- Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.

- To demonstrate an all-round knowledge of the company's products

- Follow up to ensure that appropriate actions were taken on customers' requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Contributes to team effort by accomplishing related results as needed.

- To ensure the timely communication of information to colleagues and line management

- Maintain the company's compliance standards and own compliance training

- Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

- To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.

- Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.

- To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.

- To ensure the timely communication of information to colleagues and line management

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.