Owner at Shamrock Value Pvt Ltd
Views:105 Applications:13 Rec. Actions:Recruiter Actions:4
Customer Support Professional (0-4 yrs)
- Act as the first point of contact support for customers via multiple channels (face to face, telephone, letter, email, portal)
- Act as a channel shift champion, promoting customer enablement & self-serve, demonstrating and coaching the customer where needed
- Signpost customers to information
- Provide basic advice and problem solve enquiries based on readily available information or scripts
- Collect customer intelligence to support service information & improvements
- Maintain / update customer databases
- Undertake customer surveys, campaign and commercial calls to support the corporate aims of the Council
- Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
