Customer Support/Online Support Role (0-3 yrs)
- Maintains customer relationship by responding to inquiries; documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses
- Gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers- accounts.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Accomplishes customer service and organization mission by completing related results as needed.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
