Customer Support/Online Support Role (0-3 yrs)
- Maintains customer relationship by responding to inquiries; documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses
- Gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers- accounts.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Accomplishes customer service and organization mission by completing related results as needed.