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02/12 HR
Talent Acquisition Team at Careerz Inn

Views:32 Applications:4 Rec. Actions:Recruiter Actions:4

Customer Support Officer - Chat Process - BPO (2-3 yrs)

Mumbai Job Code: 100871

We are hiring for the role of Customer Support Officer . Please Find Below the Job Details:

Brief :

Salary Package : upto 3 Lakhs per annum (Additionally, Good Incentives Benefits)

Gender : Male / Female

Age Bar : upto 29 years

Minimum Six Months Experienced candidates (BPO background)

Minimum HSC passed

The Job Involves :

- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on chat .

- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

- Understanding multiple products and processes.

- Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Roles and Responsibilities :

- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each chat in accordance with company standards.

- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to understand and handle irate customers

- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

- Ability to achieve stretched targets and able to manage the organization standards

- Maintain Superior quality service by following organization standards

Desired Candidates :

- Typing speed of 30 to 40 wpm

- Strong interpersonal, problem-solving skills and verbal and written communication skills

- Basic computer knowledge and technical skills

Candidates who are interested to make career in customer service, apply fast for this position.

Feel free to contact Shalaka Bansod on the given Contact No. 8103766876

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