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17/06 Chiranjeevi
Associate Talent Acquisition at Nusecond Technologies

Views:358 Applications:132 Rec. Actions:Recruiter Actions:0

Customer Support/Customer Service Representative - IT (3-8 yrs)

Bangalore/Chennai/Hyderabad Job Code: 121398

Customer Support

- Should be good in Emails, Ticketing and On call Support with Customers.

- Azure Knowledge is mandatory

- Rotational Shifts - Cab Facility will be provided

- Communication rating should be 4.5 and above out of 5.

Customer Service Representative Job Responsibilities :

- Serves customers by providing product and service information and resolving product and service problems.

- Attracts potential customers by answering product and service questions and suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments.

- Recommends potential products or services to management by collecting customer information and analyzing customer needs.

- Prepares product or service reports by collecting and analyzing customer information.

- Contributes to team effort by accomplishing related results as needed.

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