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25/05 Bhuvan Naga Kinthada
HR Recruiting at Vbsgroup

Views:50 Applications:15 Rec. Actions:Recruiter Actions:9

Customer Support Account Manager (2-6 yrs)

work from home Job Code: 274427

Job Description : Customer Support Account Manager

About Adobe Inc. :

Adobe Inc., formerly known as Adobe Systems Incorporated, is a leading American multinational computer software company. Headquartered in San Jose, California, Adobe is at the forefront of revolutionizing the way people and businesses communicate, collaborate, and complete their work.

Role : Customer Support Account Manager

Responsibilities :

As a Customer Support Account Manager, your primary responsibility will be to handle inquiries and requests from customers, ensuring their needs are met. You will work closely with clients from the NA/APAC region, providing excellent communication and support. Additionally, you will :

- Address Customer Needs: Respond to customer inquiries and requests promptly, providing assistance and resolving issues to ensure customer satisfaction.

- Account Management: Stay up-to-date with customer accounts, ensuring that the services provided align with their budget and meet their requirements. Proactively identify areas for improvement and suggest appropriate solutions.

- Team Collaboration: Collaborate with cross-functional teams regularly to discuss progress, share insights, and find new ways to enhance business processes and customer experience.

- Upselling and Renewals: Identify upselling, cross-selling, and renewal opportunities within existing customer accounts. Work closely with the sales team to communicate these opportunities and drive revenue growth.

Qualifications :

- Experience : 3-5 years of relevant experience in customer support, account management, or a related field.

- International B2B Experience : Experience in handling international B2B clients is preferred.

- Communication Skills : Excellent verbal and written communication skills are essential, particularly in dealing with clients from the NA/APAC region.

- Sales Skills : Strong sales acumen with the ability to identify upselling and cross-selling opportunities. Experience working collaboratively with sales teams is a plus.

Educational Qualification : Graduates or postgraduates in any field can apply.

Virtual Interview : The interview process will be conducted virtually, utilizing video conferencing tools.

Interview Rounds :

The selection process will consist of four rounds, with a primary focus on assessing sales skills:

Round 1 : Initial screening based on resume and application materials.

Round 2 : Sales skills assessment and evaluation.

Round 3 : Case study or role-play exercise to gauge practical sales abilities.

Round 4 : Final interview with hiring managers to evaluate overall fit and alignment with company values.

Salary and Benefits :

- Salary : The annual salary for the position is 20 LPA (Lakhs per annum), with a fixed component of 15 LPA and a variable component of 6 LPA. The salary structure follows a 70:30 ratio (fixed:variable).

- Incentives : Quarterly incentive payouts based on performance.

- Permanent Work from Home : The work location is permanent work from home, providing flexibility and remote work opportunities.

Note : Candidates with an Edtech background will also be considered; however, international B2B experience is preferred.

Join Adobe Inc. as a Customer Support Account Manager and play a crucial role in delivering exceptional customer experiences and driving business growth.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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