HR Recruiting at Vbsgroup
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Customer Support Account Manager (2-6 yrs)
Job Description : Customer Support Account Manager
About Adobe Inc. :
Adobe Inc., formerly known as Adobe Systems Incorporated, is a leading American multinational computer software company. Headquartered in San Jose, California, Adobe is at the forefront of revolutionizing the way people and businesses communicate, collaborate, and complete their work.
Role : Customer Support Account Manager
As a Customer Support Account Manager, your primary responsibility will be to handle inquiries and requests from customers, ensuring their needs are met. You will work closely with clients from the NA/APAC region, providing excellent communication and support. Additionally, you will :
- Address Customer Needs: Respond to customer inquiries and requests promptly, providing assistance and resolving issues to ensure customer satisfaction.
- Account Management: Stay up-to-date with customer accounts, ensuring that the services provided align with their budget and meet their requirements. Proactively identify areas for improvement and suggest appropriate solutions.
- Team Collaboration: Collaborate with cross-functional teams regularly to discuss progress, share insights, and find new ways to enhance business processes and customer experience.
- Upselling and Renewals: Identify upselling, cross-selling, and renewal opportunities within existing customer accounts. Work closely with the sales team to communicate these opportunities and drive revenue growth.
- Experience : 3-5 years of relevant experience in customer support, account management, or a related field.
- International B2B Experience : Experience in handling international B2B clients is preferred.
- Communication Skills : Excellent verbal and written communication skills are essential, particularly in dealing with clients from the NA/APAC region.
- Sales Skills : Strong sales acumen with the ability to identify upselling and cross-selling opportunities. Experience working collaboratively with sales teams is a plus.
Educational Qualification : Graduates or postgraduates in any field can apply.
Virtual Interview : The interview process will be conducted virtually, utilizing video conferencing tools.
Interview Rounds :
The selection process will consist of four rounds, with a primary focus on assessing sales skills:
Round 1 : Initial screening based on resume and application materials.
Round 2 : Sales skills assessment and evaluation.
Round 3 : Case study or role-play exercise to gauge practical sales abilities.
Round 4 : Final interview with hiring managers to evaluate overall fit and alignment with company values.
Salary and Benefits :
- Salary : The annual salary for the position is 20 LPA (Lakhs per annum), with a fixed component of 15 LPA and a variable component of 6 LPA. The salary structure follows a 70:30 ratio (fixed:variable).
- Incentives : Quarterly incentive payouts based on performance.
- Permanent Work from Home : The work location is permanent work from home, providing flexibility and remote work opportunities.
Note : Candidates with an Edtech background will also be considered; however, international B2B experience is preferred.
Join Adobe Inc. as a Customer Support Account Manager and play a crucial role in delivering exceptional customer experiences and driving business growth.