Job Description : Customer Support Account Manager

About Adobe Inc. :

Adobe Inc., formerly known as Adobe Systems Incorporated, is a leading American multinational computer software company. Headquartered in San Jose, California, Adobe is at the forefront of revolutionizing the way people and businesses communicate, collaborate, and complete their work.

Role : Customer Support Account Manager

Responsibilities :

As a Customer Support Account Manager, your primary responsibility will be to handle inquiries and requests from customers, ensuring their needs are met. You will work closely with clients from the NA/APAC region, providing excellent communication and support. Additionally, you will :

- Address Customer Needs: Respond to customer inquiries and requests promptly, providing assistance and resolving issues to ensure customer satisfaction.

- Account Management: Stay up-to-date with customer accounts, ensuring that the services provided align with their budget and meet their requirements. Proactively identify areas for improvement and suggest appropriate solutions.

- Team Collaboration: Collaborate with cross-functional teams regularly to discuss progress, share insights, and find new ways to enhance business processes and customer experience.

- Upselling and Renewals: Identify upselling, cross-selling, and renewal opportunities within existing customer accounts. Work closely with the sales team to communicate these opportunities and drive revenue growth.

Qualifications :

- Experience : 3-5 years of relevant experience in customer support, account management, or a related field.

- International B2B Experience : Experience in handling international B2B clients is preferred.

- Communication Skills : Excellent verbal and written communication skills are essential, particularly in dealing with clients from the NA/APAC region.

- Sales Skills : Strong sales acumen with the ability to identify upselling and cross-selling opportunities. Experience working collaboratively with sales teams is a plus.

Educational Qualification : Graduates or postgraduates in any field can apply.

Virtual Interview : The interview process will be conducted virtually, utilizing video conferencing tools.

Interview Rounds :

The selection process will consist of four rounds, with a primary focus on assessing sales skills:

Round 1 : Initial screening based on resume and application materials.

Round 2 : Sales skills assessment and evaluation.

Round 3 : Case study or role-play exercise to gauge practical sales abilities.

Round 4 : Final interview with hiring managers to evaluate overall fit and alignment with company values.

Salary and Benefits :

- Salary : The annual salary for the position is 20 LPA (Lakhs per annum), with a fixed component of 15 LPA and a variable component of 6 LPA. The salary structure follows a 70:30 ratio (fixed:variable).

- Incentives : Quarterly incentive payouts based on performance.

- Permanent Work from Home : The work location is permanent work from home, providing flexibility and remote work opportunities.

Note : Candidates with an Edtech background will also be considered; however, international B2B experience is preferred.

Join Adobe Inc. as a Customer Support Account Manager and play a crucial role in delivering exceptional customer experiences and driving business growth.