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17/03 Aradhya
Trainee Talent Acquisition at Zyoin Web Pvt Ltd

Views:62 Applications:12 Rec. Actions:Recruiter Actions:4

Customer Success Specialist - Telesales - FinTech (1-6 yrs)

Bangalore/Hyderabad/Mumbai/Pune Job Code: 263130

About us : 

- We are  a fintech start-up building payment solutions to make education payments convenient & affordable for parents while simplifying fee collections for education institutes. Our suite of products are custom-built payment solutions that allow parents/students to pay their fees in a manner most convenient to them.

How we started ?

- We began our journey in early 2020 when we noticed that many parents find it hard to pay their children's education fees in a lump sum! With a deep belief in the power of contextual financial products, we started building specialized payment & lending solutions for fee payments.

Key Responsibilities : 

Sales :

- Consultative selling by pitching product to customers both in offline event and via tele Sales

- Building a long-term relationship with customers

- Ability to think on the feet and understand the customer pulse and pitch accordingly

- Ability to take rejections and not let it affect the pitch to the next customer

- Resourceful : Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility

- Not taking no for an answer persistent with the customers while being pleasant and respectful; ability to engage and persuade

- Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure

- Understand customer concerns and relay it back to the product team to improve the product & application process

- Collections : Handle payment delays from customers through dialogue and persuasion

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