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22/02 QuesLab Pvt. Ltd. HR
QuesLab Talent Acquisition Manager at QuesLab Pvt. Ltd.

Views:34 Applications:15 Rec. Actions:Recruiter Actions:11

Customer Success Specialist - BFS (1-3 yrs)

Delhi Job Code: 111900

What you will do :

- Ensure customer success using the company's product

- Fast track new accounts to #SaaS usage

- Improve Customer Retention

- Lead ongoing customer engagement

- Respond to customer calls, emails and chat for issue resolution with defined TATs

- Conduct Product Demos online from Office via video conference.

- Answer client queries and help clients understand the platform better

- Become the product expert and be the go-to person for product queries.

What you need to succeed :

- 1+ years of experience in customer support/ engagement roles where product usage was the focus

- Proven commitment to quality of work and client service.

- Solution-based thinker.

- Excellent organizational, multitasking, time management and communication skills.

- Strong Customer Empathy and Business Orientation

- Experience with SaaS applications

- Professional presentation and conduct.

- Ability to grasp technology

- Must be articulate, organized, and detail-oriented

- Quick learner, with a positive attitude and ability to work well within a team

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