Hiring Manager at Zylu Business Solutions Pvt Ltd
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Customer Success Specialist - B2B Vertical - SaaS (1-2 yrs)
Customer Success Superstar
We are looking for a superstar customer success specialist to join our fast-growing team. This person is overly communicative and an overachiever who is passionate about helping beauty and wellness centers grow their businesses. This is an high impact role, tremendous opportunity for growth.
About the company
We are an early-stage SaaS company based in Bangalore, India. We are building a first-of-its-kind tool to help beauty and wellness centers with their growth. We are on a mission to transform the business process of beauty and wellness centers throughout the world! We aim to grow 5-10X by next year.
What you will do
- You will be directly responsible for product adoption, customer retention and growth
- Very quick to respond to customer queries and resolve it to their satisfaction
- You will cross sell and upsell services
- You will own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention - Communicate effectively with both internal and external leaders to understand customer needs, maximize retention and growth, and communicate learnings
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Meet CSAT KPIs
- Strong communication and interpersonal skills
- Ability to manage multiple tasks simultaneously and progress
- Actively collect feedback
What we offer :
- Competitive salary, commission, and equity
- Opportunity to join a fast-growing startup at an early stage
- Generous stock option plan
- Work with top-notch team
- Learn and practice the industry's best sales methodologies
- Be part of impacting small businesses with their growth journey
- Clear roles and responsibilities
- Clearly defined career growth path
Qualifications :
- Bachelor's degree
- Minimum 6 months prior work experience
- Fluent in English, Hindi, and at least one regional language
- Proficiency in using MS Office and any CRM
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and stakeholders
Hiring process :
- Screening exercise for a selected candidate
- Mock sales to prove your skills
- You will be evaluated on the required skills and qualifications
Sounds like you? Apply now!
We are looking for a few superstars to join our team and help us change the world. If you are passionate about sales and helping businesses grow, we want to hear from you! Apply now and let's build something amazing together.
