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22/09 Priti Behera
Consultant at Chefconnect

Views:13 Applications:5 Rec. Actions:Recruiter Actions:5

Customer Success Specialist - B2B Service Firm (1-5 yrs)

Hyderabad Job Code: 235031

Customer Success Specialist 

- Need a Candidate who has experience in B2B company.

Salary : 4-6 LPA

Objectives of this Role :

- Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

- Maintain existing customer success metrics and data as directed

- Ability to work in a team and contribute to the overall success of the department

- Good attention to detail and a consistent approach.

- Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Success, at all times.

Daily and Monthly Responsibilities :

- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

- Conduct telephonic trainings for the recruitment team on diversified Monster products.

- Engage with HR Recruitment team to drive Monster usage and amplify their ROI.

- Responsible to cultivate the accounts and bring in the renewals.

- Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.

- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals

- Facilitate interaction and workflow with Internal teams to ensure deliverables are on time

- Collaborate, problem solve, and/or strategize upcoming client meetings.

- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/FCR scores to identify areas of improvement

- Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

- Ensure the best resolution over call / Email.

- Adhere to prescribed compliance standards.

Required Skills and Qualifications :

- 1-5 years of experience in HR, Customer Service (B2B), Account management (B2B), or Recruitment. ( knowledge will be a boon.)

- Strong verbal and written communication, strategic planning, and project management skills

- Analytical and process-oriented mindset

- Comfortable working across multiple departments in a deadline-driven environment

- Active team player, self-starter, and multitasker who can quickly adjust priorities.

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