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22/09 Priti Behera
Consultant at Chefconnect

Views:13 Applications:5 Rec. Actions:Recruiter Actions:5

Customer Success Specialist - B2B Service Firm (1-5 yrs)

Hyderabad Job Code: 235031

Customer Success Specialist 


- Need a Candidate who has experience in B2B company.


Salary : 4-6 LPA

Objectives of this Role :


- Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention, and high levels of customer satisfaction


- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services


- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team


- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings


- Maintain existing customer success metrics and data as directed


- Ability to work in a team and contribute to the overall success of the department


- Good attention to detail and a consistent approach.


- Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Success, at all times.

Daily and Monthly Responsibilities :


- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them


- Conduct telephonic trainings for the recruitment team on diversified Monster products.


- Engage with HR Recruitment team to drive Monster usage and amplify their ROI.


- Responsible to cultivate the accounts and bring in the renewals.


- Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.


- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals


- Facilitate interaction and workflow with Internal teams to ensure deliverables are on time


- Collaborate, problem solve, and/or strategize upcoming client meetings.


- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/FCR scores to identify areas of improvement


- Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.


- Ensure the best resolution over call / Email.


- Adhere to prescribed compliance standards.

Required Skills and Qualifications :


- 1-5 years of experience in HR, Customer Service (B2B), Account management (B2B), or Recruitment. ( knowledge will be a boon.)


- Strong verbal and written communication, strategic planning, and project management skills


- Analytical and process-oriented mindset


- Comfortable working across multiple departments in a deadline-driven environment


- Active team player, self-starter, and multitasker who can quickly adjust priorities.

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