Associate at Avance Consulting Services
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Customer Success Specialist (1-5 yrs)
Job Responsibilities :
- Provide onboarding, training, and technical support to new and existing customers who use the company's product, replying to inbound queries
- Ensure customers remain satisfied with the product by educating them about functional capabilities and upgrades
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
Core Skills and Experience :
- Thorough knowledge of (or eagerness to learn about) the company's products and their capabilities
- Technical aptitude and the ability to understand and explain complex concepts in simple terms
- Great interpersonal and relationship-building skills
- A customer-centric attitude
- Some B2B sales experience is beneficial (since the role involves upselling)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
