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13/05 Neha Verma
Manager at Cutshort

Views:73 Applications:28 Rec. Actions:Recruiter Actions:12

Customer Success Role - Up Selling (1-4 yrs)

Pune Job Code: 74452

Do you feel happy when your users are satisfied? And conversely, do you feel happy when your users are getting success and upgrading? 

- In this role, you will handle all aspects of upgrade and renewals and ensure adoption/usage/consumption, proactively solving issues, teeing up and executing the renewal/upgrade, and more.

- You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure. 

- You delight in deep discovery and solution-selling. 

- Customer interactions and communicating is handled through Whatsapp/telephone/email/chat for all aspects of the sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution.

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