Customer Success Role - Textile/Retail (0-2 yrs)
Purpose : Serve as a single point of contact for all B2C and B2B customers with an objective to resolve queries and cross sell/up sell brand.
Responsibilities :
- B2C customers
- Serve as the primary point of contact for inquiries via multiple channels, including email, phone, and live chat. Respond promptly to customer inquiries, addressing their questions, concerns, and feedback in a professional and courteous manner.
- Proactively check on pending orders and share update such as order discrepancies, shipping delays, product defects, and billing inquiries, by collaborating with internal teams.
- Maintain a comprehensive knowledge of our product offerings, including sizing, materials, and care instructions, to effectively assist customers and help with upsell/cross of products.
- Identify and escalate complex or unresolved issues to the appropriate team members to ensure timely resolution.
B2B Customers :
- Working with the marketing and content team to create customized and impactful communication and pitch deck to target B2B customers.
- Making outbound calls and reach outs to existing or potential customer and educating them on products and services that are available
- Identifying and fulfilling customer needs, building relationship to achieve satisfaction
- Following up on warm leads
- Up-selling and cross-selling products to existing customers
- Proactively and effectively responding to customer queries
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
