J - Customer success engineer

Customer Success Engineer

- Avid promoters of a business' product or service - Amway, Best Buy, Cisco, Dell, Ellie Mae, Express, Farm Bureau Insurance, J.D. Power, Marriott, Martha Stewart, Miami HEAT, and Sky. Content stack sits at the heart of an award-winning Digital Experience Platform (DXP) and is the exclusive API-first CMS for the SAP Cloud.

Job Description:

- Customer Success Engineer are support specialists that work for companies assisting customers in resolving our product-related issues. They may also sometimes be called Customer Support specialists.

- Excellent communication, customer service and problem-solving skills are a must working in 24/7 shifts.

Job Responsibilities:

- Customer Success Engineer must have a basic understanding of hardware and software, since they spend a good portion of time answering questions about hardware and software problems.

- They may work for organizations, vendors, or companies that need support with our product.

- Customer Success Engineer will work solely in a technical support capacity, manage customer questions directly via telephone, e-mail or chat.

- Support technicians may also train users in the use of new service and software.

Skills Required:

- Excellent oral and written communication

- Excellent interpersonal skills

- Answer questions, and guide customers

- Troubleshoot issues encountered while using the software and provide actionable steps to resolve them

- Provide support to customers via chat, email and calls

- Time Management

- Attention to Detail

- Conflict Resolution

- Increase Customer Retention

- Experience in building websites in JavaScript, PHP or other popular programming languages

- Worked with traditional CMS platforms like Wordpress, Drupal etc

- Understanding of REST, APIs and JSON

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