Senior Consultant - Recruitment & Client Relationship at Sapwood Ventures Pvt.Ltd
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Customer Success Role - Recruitment Firm (1-6 yrs)
- Job opening in one of the reputed client of Sapwood Ventures for the role "Customer Success".
Work Mode : Work from office, 5 days working
Roles & Responsibilities :
- Own overall relationship with assigned clients, which include : Client. On-Boarding, increasing adoption, ensuring retention, and satisfaction.
- Establish a trusted/strategic adviser relationship with each assigned client and drive continued value of our product.
- Develop and nurture customers for advocacy.
- Work with clients- aid the customer in achieving their goals.
- Work to identify and/or develop up-sell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Build relationships to further upsell/ generate references & testimonials
- Accountable for the overall health of a Customer
Skills :
1. Minimum 1 Year of B2B Customer Success experience is must
2. Excellent written and verbal communication (Regional language fluency must)
3. We deeply value building the right culture and these are a few things that we look for in each hire
- Strong ethical CS practices, Ability to innovate and build rapidly, Coachability, Curiosity, Ownership, Hustle, and Humility
4. Having technical experience will be a good add-on
5. Should be open for travels at customer locations (min 7 days in a month).
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
