Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
12/10 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:43 Applications:40 Rec. Actions:Recruiter Actions:25

Customer Success Role - IT Services (3-6 yrs)

Pune Job Code: 180658

- Work with a fast-growing company revolutionising travel technology

- A chance to accelerate your career

- Flexible and balanced work-life

Our client caters to travel companies by integrating all travel suppliers in one API to offer hundreds of thousands of travel-related content & search options, allowing these companies to focus on expanding their businesses instead. The platform also allows companies to manage their revenue and suppliers in one place.

The Job :

You will be responsible for :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

The Profile :

- You have at least 3 years experience within a Customer Success role, ideally within the IT Services industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are highly goal driven and work well in fast paced environments.

- You are a strong networker & relationship builder.

- You enjoy finding creative solutions to problems.

Add a note
Something suspicious? Report this job posting.