Business Support Manager at Snaphunt Pte. Ltd.
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Customer Success Role - IT Services (3-6 yrs)
- Work with a fast-growing company revolutionising travel technology
- A chance to accelerate your career
- Flexible and balanced work-life
Our client caters to travel companies by integrating all travel suppliers in one API to offer hundreds of thousands of travel-related content & search options, allowing these companies to focus on expanding their businesses instead. The platform also allows companies to manage their revenue and suppliers in one place.
The Job :
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
The Profile :
- You have at least 3 years experience within a Customer Success role, ideally within the IT Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are highly goal driven and work well in fast paced environments.
- You are a strong networker & relationship builder.
- You enjoy finding creative solutions to problems.