10/08 HR
Senior Talent Acquisition Specialist at SKS Recruitment - SKS Enterpprises

Views:71 Applications:16 Rec. Actions:Recruiter Actions:0

Customer Success Role - IT (2-5 yrs)

Mumbai Job Code: 86532

Customer Success Engineer

- Apply only if you have minimum 1-year experience

- Apply only if Mumbai as Job Location is comfortable for you

About The Company :

- The client is the hub powering Omnichannel content, digital experiences and personalized customer journeys.

- It is the industry leader in the headless Content Management System (CMS) Category.

- Avid promoters of a business product or service - Amway, Best Buy, Cisco, Dell, Ellie Mae, Express, Farm Bureau Insurance, J.D. Power, Marriott, Martha Stewart, Miami HEAT, and Sky.

- Content stack sits at the heart of an award-winning Digital Experience Platform (DXP) and is the exclusive API-first CMS for the SAP Cloud.

Job Description :

- Customer Success Engineer supports specialists that work for companies assisting customers in resolving our product-related issues.

- They may also sometimes be called Customer Support specialists. Excellent communication, customer service, and problem-solving skills are a must working in 24/7 shifts.

Job Responsibilities :

- Customer Success Engineer must have a basic understanding of hardware and software since they spend a good portion of time answering questions about hardware and software problems. They may work for organizations, vendors, or companies that need support with our product.

- Customer Success Engineer will work solely in a technical support capacity, manage customer questions directly via telephone, e-mail or chat. Support technicians may also train users in the use of new service and software.

Skills Required :

- Excellent oral and written communication

- Excellent interpersonal skills

- Answer questions, and guide customers

- Troubleshoot issues encountered while using the software and provide actionable steps to resolve them

- Provide support to customers via chat, email and calls

- Time Management

- Attention to Detail

- Conflict Resolution

- Increase Customer Retention

- Experience in building websites in JavaScript, PHP or other popular programming languages

- Worked with traditional CMS platforms like Wordpress, Drupal, etc

- Understanding of REST, APIs and JSON

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