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29/04 Mitali Jain
Founder at Scalent Solutions

Views:154 Applications:83 Rec. Actions:Recruiter Actions:81

Customer Success Role - InsurTech (1-2 yrs)

Bangalore Job Code: 157462

About the role

You would help employees and employers use their health insurance and health benefits in the most seamless way possible.

Responsibilities :

- Develop a deep level of understanding and knowledge of the entire product, systems and processes

- Assist customers with their queries regarding the product and service in a timely and accurate way via phone, email, or chat

- Meet TAT and response time for queries in support

- Coordinate with insurance partners for resolution/clarifications if needed

- Follow and execute SOP for endorsement with zero deviations

- Interact with internal and external teams to ensure quick resolution of customer issues

- Drive 100% customer retention by delivering extraordinary service

Requirements :

You understand the importance of customer success and you take pride in going over and beyond to help your customers. You always put your customer first. You have a strong communication skill, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.

- At least 1-2 year of experience in customer service/support on voice/chat/email

- Great command of English (both oral and written)

- Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot

- Prefer work experience in a startup

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