Business Support Manager at Snaphunt Pte. Ltd.
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Customer Success Role - Energy Services (2-5 yrs)
- Regional Role
- Work in a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Leadership Role
We are hiring for an Energy Services firm providing innovative solutions to help clients improve their building's energy performance and save money.
The Job
Responsibilities:
- Onboard customers and increase engagement with our products.
- Collaborate directly with the customers to help solve their problems and ensure their satisfaction.
- Responsible for creating and updating support documentation knowledgebase.
- Facilitate training webinars and customer training sessions.
- Design, develop and deliver interactive product training in a variety of formats including video, e-learning, and virtual sessions for our customers.
- Work with cross-functional leaders to deliver outcomes for our customers. You will collaborate closely with employees to ensure customer questions and concerns are addressed in a timely manner.
- Define customer needs and requirements. Gather, analyse, and organise technical information from subject matter experts.
- Translate customer needs into technical/feature specifications for the hardware and software teams. Ensure that installations and applications are in line with customer needs and safety standards.
- Identify and generate use-case write ups for customers based on the data acquired from their sites and help create a case to their management to scale up the product across the organisation.
Ideal Candidate :
Requirements:
- You possess a degree/diploma in Electrical engineering.
- You have at least 2 years experience including solid experience in a similar role within Industrial.
- You have solid experience in a regional role ideally including experience covering India.
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong team player who can manage multiple stakeholders
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
