Founder at Scalent Solutions
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Customer Success Role - Employee Health Insurance Startup (3-7 yrs)
ABOUT THE ROLE
- You would help employees and employers use their health insurance and health benefits in the most seamless way possible.
- Develop a deep level of understanding and knowledge of the entire product
- Respond to customer queries related to claims in a timely and accurate way via phone, email or chat
- Help customers on their journey for health insurance claims
- Develop and implement processes on health insurance claims
- Take initiatives in automating regular tasks & analyze and report product malfunctions
- Interact with internal and external teams to ensure quick resolution of customer requests/ claims
- Coordinate with hospitals, insurance companies, TPAs for claims
- Drive 100% customer retention by delivering extraordinary service
ABOUT YOU
- You understand the importance of customer success and you take pride in going over and beyond to help your customers. You always put your customer first. You have a strong communication skill, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.
Minimum qualifications:
- At least 3 year of experience with health insurance claims servicing function
- Experience in claims functions at domestic health insurance / Third Party Administrator / Insurtech
- Great command of English (both oral and written)
- Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot
- Prefer experience working in a startup
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
