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07/11 Hetal Malhotra
HR at 1HResource Solutions

Views:106 Applications:32 Rec. Actions:Recruiter Actions:15

Customer Success Role (2-8 yrs)

Navi Mumbai/Mumbai Job Code: 299414

Responsibilities :

Customer Onboarding : Lead the onboarding process for new clients, ensuring they have a smooth and positive introduction to our products and services.

Account Management : Serve as the main point of contact for assigned customer accounts, understanding their unique needs and goals.

Product Expertise : Develop an in-depth knowledge of our products and services to provide expert guidance and support to customers.

Success Planning : Collaborate with clients to create and implement success plans, helping them achieve their desired outcomes.

Customer Training : Provide training and resources to ensure clients fully understand and utilize our offerings.

Issue Resolution : Address and resolve customer concerns, working with cross-functional teams when necessary to ensure a prompt and satisfactory resolution.

Customer Feedback : Gather and relay customer feedback to the product and development teams to drive product improvements.

Renewals and Upsells: Identify opportunities for renewals and upselling additional services or products to existing clients.

Data Analysis : Analyze customer data and usage patterns to proactively identify at-risk customers and take corrective actions.

Reporting : Maintain accurate records of customer interactions, success plans, and outcomes in the company's CRM system.


- Bachelor's degree in business, marketing, or a related field. MBA is a plus.

- Proven experience in customer success, account management, or a related role.

- Excellent communication and interpersonal skills.

- Strong problem-solving and conflict resolution abilities.

- Customer-focused with a passion for ensuring client satisfaction and success.

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