Technical Recruiter at GetHyr
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Customer Success Role (2-5 yrs)
Responsibilities:
- Manage client relationships
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Aid in product design and product development.
Requirements:
- 2+ years in a similar domain
- Communications or marketing degree.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
