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25/11 Rajesh Vasant Tamhane
Owner at Catalyst HRS

Views:42 Applications:15 Rec. Actions:Recruiter Actions:10

Customer Success Role (10-15 yrs)

Mumbai Job Code: 186836

Job Code JC/1702

Process Customer Success

No. of Requirements 1

Gender Male / Female

- About Process Coordinate with different stakeholders and ensure timely delivery of curriculum, ensure overall user and learning experience is of high quality, and for effective teaching learning process of the Learning Management Platform

- Play an instrumental role in identifying problems, finding solutions, and getting them executed at the operational level of the organization

- Strategize ways to maintain highest standards of customer/student satisfaction and experience while pushing for high overall student results

- Ensuring smooth functioning of all operations on the curriculum front from ideation to publishing of lesson plans and functioning of live classes

- Taking care of Students, their batches, attendance of attending classes, coordinating with he faculty, whether the students have all the books, coordinating for the exams

- Responsible for the revenue collection from fee recoveries, exam, upselling and cross selling

- Manage the team by motivating them for best standards of service provided to each student along with achieving their individual targets on revenues

- Train, manage attrition and handle grievances of the team on regular basis

- Adhering to the reports and operational timelines

Title : AVP/Sr. Team Lead/Team Lead

Location : Mumbai - Charni Road

Requirement : Good Communication Skills (8/10)

- 10 - 15 years of experience into Client Servicing

- Experience in IT/ITES or Service Industry

- Someone Creative, willing to take informed risks and constantly refines based on feedback

- Always-on learner who is constantly curious, embracing and picking up new skills really fast

- A team player who can communicate and collaborate effectively with others and buck up to face any challenges

- The company leadership is extremely process and target driven

Education : Any Graduate

Shift Timings : 10am till 7pm (Candiates should be comfortable to extend), 5 days working

- Transport Boundaries Please source candidates from Mumbai & Pune only

Transport Facility NA

Weekly off Any 2 days off in a week

Age : Upto 40 years

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