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06/05 Mohita Uchil
HR Manager at Convergence Services

Views:20 Applications:11 Rec. Actions:Recruiter Actions:8

Customer Success Role (0-1 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 324394

Experience Required : 0 to 1 Year

Location : VidyaVihar (West), Mumbai- 400086, Maharashtra, India

Employment type : Full-Time Permanent

Duration : N/A

About Us :

Convergence IT Services Pvt. Ltd. is a product-based IT company located in Vidyavihar, India. We have 10 years of experience providing HRMS Solutions to various industry leaders. Our flagship product, Uknowva, is a comprehensive HRMS solution that helps businesses streamline their HR processes and improve employee engagement.

Company website: https://uknowva.com/hrms

Linkedin : https://www.linkedin.com/company/uknowvaplatform/

We are hiring for a Customer Success Engineer. Analyze customers' individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customer's requests.

Roles & Responsibilities :

- Providing technical support and responding to incoming queries related to HRM software (uKnowva).

- Handling the Tickets related to IT Technical Issues, ensuring that all issues are properly logged, categorising and prioritising as per the defined TAT.

- Understanding & Detailing user issues, answering phone calls, writing replies to emails & executing the services.

- Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.

- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager.

- Basic knowledge of SQL and EXCEL.

- Proper understanding of the client's requirements.

- Understanding PHP code will be an added advantage.

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