Head Talent Acquisition at Oceanworld
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Customer Success Professional - SaaS Product (3-4 yrs)
Company Name: M Computing Private Limited.
Bengaluru.
Salary Limit - 6 LPA - 8.4 LPA
Experience -3 -4 years
Qualification - B. tech/ B.com
Working Days - 5 days Timings - 9 - 6pm (work from home)
Notice period - 15days to 1 month
Job description
1. Manage Customer Success team (OLABI Platform User Help Desk team)
2. Ensure that all customer helpdesk tickets are resolved in a timely manner.
3. Interface between technology teams and Customer users for on-boarding and post go live.
3. Manage large Enterprise Customer relationship
4. Communicate and manage enterprise customers users on day to day basis.
5. Setup and drive Customer Success Performance and appraisal systems.
Candidate experience / Profile :
1. Retail, E-commerce background
2. At least 3-4 years experience working in customer success team.
3. Excellent written / spoken skills in English
4. Should have atleast one year as Leadrole.
5. Female candidate preferred.
Look for candidates in
Lower/Mid Management Work experience in SAAS product companies like Wooqer/Capillary/Razor Pay etc.
Interview Process:
- CV shortlisted
- Director and MD (Google meet)
- Telephonic round
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