HR Manager at Convergence Services
Views:17 Applications:9 Rec. Actions:Recruiter Actions:8
Customer Success Role (0-1 yrs)
Experience Required : 0 to 1 Year
Location : VidyaVihar (West), Mumbai- 400086, Maharashtra, India
Employment type : Full-Time Permanent
Duration : N/A
About Us :
Convergence IT Services Pvt. Ltd. is a product-based IT company located in Vidyavihar, India. We have 10 years of experience providing HRMS Solutions to various industry leaders. Our flagship product, Uknowva, is a comprehensive HRMS solution that helps businesses streamline their HR processes and improve employee engagement.
Company website: https://uknowva.com/hrms
Linkedin : https://www.linkedin.com/company/uknowvaplatform/
We are hiring for a Customer Success Engineer. Analyze customers' individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customer's requests.
Roles & Responsibilities :
- Providing technical support and responding to incoming queries related to HRM software (uKnowva).
- Handling the Tickets related to IT Technical Issues, ensuring that all issues are properly logged, categorising and prioritising as per the defined TAT.
- Understanding & Detailing user issues, answering phone calls, writing replies to emails & executing the services.
- Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager.
- Basic knowledge of SQL and EXCEL.
- Proper understanding of the client's requirements.
- Understanding PHP code will be an added advantage.
