Designation Customer Success Manager - 2 Opening(s)

Hiring For Startup

Job Description EXPERIENCE: 1- 4 years

An ideal candidate would have

- 2-5 years of hands on experience in a customer facing role (preferably as a key account manager for mid-large corporate accounts)

- Is mature and polished to manage and build deep relationships with mid-level and CXO level customers

- Strong problem solving and analytical skills, and has consistently take a structured quantitative approach to account management and customer success

- Strong listening and coordination skills to appreciate customer's concern and work along with tech team to successfully resolve them

- Keen interest in the business side of things, and ability to form & voice

- Strong desire to excel

- Unafraid to take risks & fail

- Comfort with operating at scale and speed amidst flux

- Bonus: Experience in a customer facing role for a startup/SaaS company/ a travel related product

Responsibilities

- Be a thought leader for the company and the customer success function

- Refine and implement a structured approach for onboarding new customers, and post-sales efforts in building and delivering value

- Build systems / processes to track user activity (especially adoption of our product), diagnose potential problem areas, and coordinate with other teams to resolve these issues

- Execute content / feedback campaigns to engage users, and increase their activity on the platform

- Schedule & conduct regular reviews with customers key stakeholders to demonstrate value & successfully renew accounts

Good to know : working 6 days/ week

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