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29/12 Taramati Chaudhary
Entrepreneur at SSV HR Services

Views:17 Applications:10 Rec. Actions:Recruiter Actions:2

Customer Services Specialist - BPO (1-5 yrs)

Mumbai Job Code: 191581

Hiring Customer Services Representative For FMCG Company - Bhandup: 9773322877

Qualification : ( Any Graduate)

Gender: Female

Experience: 1 to 5 years

Salary : 18, 000 Rs IN Hand - 30,000 Rs In Hand

Exposure: Previous experience in customer service is preferred

Skill: Dynamic and enthusiastic candidates who are a pro at managing customers, people-oriented, and have a combination of patience and listening skills

Job Responsibilities :

- Address queries and complaints of customers over the phone, through emails, in a timely and effective manner.

- Respond to emails and letters from customers regarding queries, in a timely manner.

- Resolve customer complaints/issues received and resolved.

- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on the same

- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.

- Good analytical skills.

- Proficient in the use of MS Office and MS-Outlook, especially MS-Excel.

- Is capable of working in a high-pressure environment.

- Relationship building across all levels within the company.

- Excellent written and verbal English communication skills.

SSV Group

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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