Process : Chat Process/Call

- We are looking for a Customer Oriented Service Representative (CSRs) / Sales Representative (SR).

- A CSR or SR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

- The best SR /CSRs are genuinely excited to help customers and sell them the services which best suits them. They are patient, empathetic, and passionately communicative. They love to talk/chat and understand the value of good communication skills.

- CSRs/ SR can put themselves in their customer's shoes and advocate for them when necessary.

- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirement : 50 Team Members in Initial Batch

- Fresher/Experienced anyone can apply.

- Strong telephonic and verbal and written communication skills along with active listening.

- Candidates must have a good command over English language.

- Ability to multi-task, set priorities and manage time effectively.

- Candidates must be opened for Day/Night shift as per company's requirement.

- Candidate must be willing to relocate to Thailand/Myanmar

Responsibilities and Duties :

- Manage large amounts of outbound calls/chats in a timely manner.

- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

- Build sustainable relationships and engage customers by taking the extra mile.

- Keep records of all conversations in our call center database in a comprehensible way.

- Frequently attend educational seminars to improve knowledge and performance level.

- Meet personal/team qualitative and quantitative targets.

Shift Timings :

- Timings for US shift (8:30 PM to 8:30 AM)

- 2 Hrs. of brake

Facilities :

1. Travel (Visa & Ticket)

2. Food (Indian - Veg / Non- Veg)

3. Accommodation

4. Daily essential needs

5. Medical Insurance

6. 20 days of Paid leave once in a year (All expenses paid by company)

Salary Package :

- Rs. 35,000/- to Rs. 50,000/- (In hand)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.