Key accountabilities and decision ownership:

Operational Excellence

- Leading all new launches on CS Applications

- Implementing National and circle projects & application migration.

- Handling end to end closure of all aspects pertaining to new developments & Project implementation at circle.

- Ensure seamless Product launch to meet market demand and circle revenue.

- Prevent revenue leakage by flawless product user acceptance testing .

- Creating simplified process and product to improve customer experience

- Implementing system automation and process changes Nationally

- Enhancing system automation to empower front liners.

- Collecting 360 degree Voice of across the organisation

- Creating, Validating & maintaining system Ids for entire Kolkata & Bengal circle.

- Coordinating with corporate and central IT team to resolve application issue

Process :

- Process improvement with respect to system development & customer centricity

People:

- Cross functional coordination & Team management

Core competencies, knowledge and experience:

Experience:

- 1 - 2 year experience in similar role

- Overall experience of at least 2 - 5 years

- 2-3 years in testing, CRM environment

Must have technical / professional qualifications:

Essential : Graduation

Desired : full - time post - graduation in business management/MBA

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