Customer Service/Support Role - IT (0-1 yrs)
Job Title : Customer support Voice (P)
Location : Bengaluru
Qualification : Graduate/under Graduate
Customer Service Representative
EXPERIENCE : 3 Months - 1 Year
Job Description and sourcing Guidelines :
- To place outbound calls to customers in line with company guidelines. Receive inbound calls ensuring incidents are logged correctly.
- To utilize up-sell opportunities in achieving upsell targets for the team. Resolve customer queries, ensuring that a high standard of customer service is maintained.
- Manage and resolve all written customer communication presented by your team leader.
- Ensure all security checks are carried out in line with company policies and procedures, ensuring the risk of fraud is minimized.
- To work productively whilst maintaining the exceptional call, data quality standards, in line with team targets.
- To ensure full compliance with the Data Protection Act 1989 and subsequent amendments.
- To contribute to the team through open and regular communication. Adhere to all company or departmental policies and procedures personnel and operational.
- Ensure that product, technical, operational and customer knowledge is maintained at business requirements.
- Maintain regular and punctual attendance in line with company policies and procedures.
- To minimize customer complaints and escalations by providing exceptional service and call control.
- To ensure that all technical equipment issues are reported to your team leader.T o demonstrate a positive working attitude at all times.
- To be responsible for your own personal development and highlight any development needs to your Team Leader. Perform other duties commensurate with the post.
Rotational Shift : Yes
Cab facility : Yes
Location : JP Nagar