- 3+ years relevant experience managing customer service team.

- Direct experience in Contact Center Operations (Customer Service, Sales, or Collections).

- Strong oral (speaking, listening, interpretation) and written communication skills.

- Carrying out supervisory responsibilities in accordance with The company standard policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.

- Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.

- Solving complex customer service issues and proactively heading off negative service trends.

- Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures.

- Developing and achieving performance goals and objectives in order to achieve customer promise expectations.

- Voice of the Customer: Summarizing and providing critical analysis to customer issues to be improved on a quarterly review cycle.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.