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03/11 Priyal Dedhia
HR Manager at Qween Network

Views:16 Applications:1 Rec. Actions:Recruiter Actions:0

Customer Service Specialist - Inbound Voice Process - Bank (2-5 yrs)

Chennai Job Code: 299001

Experience : 2 - 10 Years

Salary : 4 LPA - 4.2

Location : Chennai , Tamil nadu

Key Responsibilities :

- Displaying complete onus to customers queries/problems

- Delivering service with requisite courtesy and accuracy

- Adhering to product and process requirements, with nil errors

- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

- Escalating customer issues to the right internal stakeholders

- Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines

- Achieving Call Quality targets

- Cross-sell/upsell set products

- Resolving customer queries at the first instance of contact, with minimum call handling time

- Loans and mortgages

Role Proficiencies :

- 2- 5 years relevant role in voice customer service

- Shifts as in days/noon/night. It will be rotational

- Fresher with Postgraduates/Engineering Graduates, and Graduates with 2+ year of experience

- Good communication skills in both English and local language

- This role is rotational shift and week offs 24/7 rotational shifts

- Ability to handle pressure and meet deadlines

- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department

- Excellent lead generation and conversion skill

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