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11/06 Chinnappa P N
Associate - Vice President at Leverage Business Solutions Pvt Ltd

Views:17 Applications:6 Rec. Actions:Recruiter Actions:5

Customer Service Specialist - BPO (2-6 yrs)

Hyderabad Job Code: 162291

Customer Service Specialist Hyderabad location. No freshers for this role. Minimum 2 years of experience is required. Key skills - Laptop Troubleshooting & Desktop troubleshooting.

What you'll achieve :

As a Customer Service Specialist, you will be the customer's advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.

You will :

- Receives customer requests via email, chat or phone related to returns, order status, exchanges and other generic queries.

- Solves moderately complex customer care issues on any contact driver. Provides tier 1 or tier 2 level support in the inbound or outbound process within Care business

- Remains updated with all current policies and procedures and provides resolution within the Care support boundaries

- Records all customer interactions within the database with standard guidelines/SOP- s

- Focused on delivering a positive customer experience during each interaction as per Dell standards

- Take the first step towards your dream career

- Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements : 

- 2 to 5 years of professional experience in a customer-facing role

- Strong communication skills in face-to-face interactions as well as on the phone

- Refined problem-solving skills

- Outstanding customer care to solve customer issues in an efficient way, building a seamless customer experience

Desirable Requirements : 

- Bachelor's degree

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