Associate - Vice President at Leverage Business Solutions Pvt Ltd
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Customer Service Specialist - BPO (2-6 yrs)
Customer Service Specialist Hyderabad location. No freshers for this role. Minimum 2 years of experience is required. Key skills - Laptop Troubleshooting & Desktop troubleshooting.
What you'll achieve :
As a Customer Service Specialist, you will be the customer's advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.
You will :
- Receives customer requests via email, chat or phone related to returns, order status, exchanges and other generic queries.
- Solves moderately complex customer care issues on any contact driver. Provides tier 1 or tier 2 level support in the inbound or outbound process within Care business
- Remains updated with all current policies and procedures and provides resolution within the Care support boundaries
- Records all customer interactions within the database with standard guidelines/SOP- s
- Focused on delivering a positive customer experience during each interaction as per Dell standards
- Take the first step towards your dream career
- Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements :
- 2 to 5 years of professional experience in a customer-facing role
- Strong communication skills in face-to-face interactions as well as on the phone
- Refined problem-solving skills
- Outstanding customer care to solve customer issues in an efficient way, building a seamless customer experience
Desirable Requirements :
- Bachelor's degree