Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
13/05 Divya Bhardwaj
Key Account Manager at Credent Team Pvt Ltd

Views:87 Applications:33 Rec. Actions:Recruiter Actions:0

Customer Service Role - Voice Process - BPO (1-5 yrs)

Gurgaon/Gurugram Job Code: 119087

- Team members are required to answer customer queries through calls or e - mails (Majorly Calls - including inbound and outbound calls)

Supporting customers with their queries pertaining to :

- Flights/Hotels /Transfers

- Bookings/Cancellation/Refund

- New Reservation

- Claim Handling

Other Details :

- 5 Days working+ Rotational Shift ( 24- 7 ) + Roster off + Cab facility within hiring zone.

Experience and Qualifications :

Academic Qualifications & Experience :

- Graduate

- Minimum 1 year of experience in Travel or Customer service (Voice or blended)

- Fresher ( Completed Travel diploma)/ Experience ( 6 month - 3 year )

- Travel experience mandatory

- GDS( Amadeus) knowledge an added advantage

Systems Skills & Experience :

- Basic knowledge of the Microsoft Office software packages

Key Competencies :

- Good Communication (both verbal & written)

- Pursuing no other full time Education

- Ability to work as part of a team and contribute towards team goals

- Should be a team player

- Should be able to work in a high pressure environment

- Flexible to work in night shifts (24- 7 shifts)

Reporting to :

- Team Leader - Operations

Add a note
Something suspicious? Report this job posting.