HR Manager at Freelancer
Views:23 Applications:5 Rec. Actions:Recruiter Actions:3
Customer Service Role - Voice Process - BPO (1-2 yrs)
Handling high call volumes : Agents need to handle back-to-back calls efficiently.
Listening attentivel y: They should listen carefully to understand customer requirements.
Communicating clearly : Agents need to speak politely and explain things clearly.
Managing difficult customers : Dealing with angry, abusive customers calmly and professionally.
Providing solutions : Resolving customer queries, and complaints quickly.
Meeting targets : Achieving goals for call volume, resolution time, sales etc.
Recording data : Entering details of each call accurately in CRM software.
Upselling products/services : Suggesting suitable upgrades to customers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
