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08/10 Chirantak
Regional Head at MindMap Consulting

Views:107 Applications:27 Rec. Actions:Recruiter Actions:0

Customer Service Role - Voice & Chat Process (0-1 yrs)

Hyderabad Job Code: 180149

Process: Fintech Voice & Chat process

Designation : Voice & Chat process

Proficiency in Accounting, Finance Concepts.

Roles and Responsibilities :

- Communicate with client customers to help resolve the issues being faced

- Receive, process, and verify the accuracy of orders from customers utilizing the companys internal CRM/mainframe systems and customer purchase orders

- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking

- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports

- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments

- Maintain customer records by updating account information.

- Research and identify solutions to software and hardware issues

- Diagnose and troubleshoot technical issues, including account setup and network configuration

- Ask customers targeted questions to quickly understand the root of the problem

- Track computer system issues through to resolution, within agreed time limits

- Take clients through a series of actions, chat, until they- ve solved a technical issues

Eligibility : Any Graduate 2018,2019,2020,2021 Pass-Out

Competency Requirements :

- Excellent communication skills spoken and written in English

- Fluent in accounting terms and skills.

Note :- No Backlogs & Waiting for Results

Mandatory documents:

Aadhar Card (Mandatory )

Pan Card(Mandatory )

All educational documents(10th, Intermediate & Graduation/PG )

Highest degree Consolidated Mark sheet (CMM) and Provisional /convocation certificate

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