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03/02 Vanishree
Recruiter at Multi Recruit

Views:68 Applications:39 Rec. Actions:Recruiter Actions:0

Customer Service Role - Tech Support - IT (0-1 yrs)

Bangalore Job Code: 145635

- Deliver service and support to end-users using and operating automated call distribution phone software or over the Internet

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

- Gather customer's information and determine the issue by evaluating and analyzing the symptoms

- Diagnose and resolve technical software issues

- Research required information using available resources

- Follow standard processes and procedures

- Identify and escalate priority/Technical issues per Client specifications

- Redirect problems to the appropriate resource

- Accurately process and record call transactions using a computer and designated tracking software

- Offer alternative solutions where appropriate with the objective of retaining customers- and clients- business

- Organize ideas and communicate oral messages appropriate to listeners and situations

- Follow up and make scheduled callbacks to customers where necessary

- Stay current with system information, changes, and updates

Specific Skill Set :

- Proper phone etiquette

- Ability to speak and write clearly and accurately

- Demonstrated proficiency in typing and grammar

- Knowledge of relevant software computer applications and equipment

- Knowledge of customer service principles and practices

- Effective listening skills

- Willingness to co-operate with others and work to the greater good

- Multi-tasking capabilities

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